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How 6c3 Handles Your Personal Data

At 6c3, we take how we handle your personal data seriously — this policy tells you exactly what we collect, why we collect it, and what rights you…

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6c3 How 6c3 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Team Directly

If you have a question about how your data is stored, want to request a copy of what we hold, or wish to ask us to delete specific records, our privacy team is reachable through the channels below. We aim to respond to all data-related queries within 72 hours on working days.

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Email Our Privacy Team

Send your data request or privacy query to our dedicated address. Include your registered email so we can locate your account records quickly and respond without delay.

Live Chat Support

Our in-app chat team can log a formal data request on your behalf and escalate it to the privacy desk. Available seven days a week during standard support hours.

Account Settings Panel

Certain data preferences — marketing consent, cookie settings and communication opt-outs — are adjustable directly from your account settings without needing to contact us.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply layered security controls across every part of the 6c3 platform so that your personal and financial data stays protected from the moment you open an account through every deposit and…

Encrypted Data Storage

All personal records — including your payment method references for UPI, Paytm and PhonePe — are stored using AES-256 encryption at rest. Access to raw records is restricted to authorised staff under strict internal controls.

Cookie Policy

We use functional cookies to keep your session active and analytical cookies to understand how the lobby is used. You can adjust non-essential cookies at any time through the cookie preferences panel in your account.

Account Access Security

Two-factor authentication is available on your account and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger a verification step before access is granted.

Data Retention Schedule

We keep your account data for the duration your account is active and for a period thereafter as required by applicable financial and identity-verification law. When that period lapses, records are securely deleted.

Your Right to Request Changes

You may ask us at any time to correct inaccurate data, provide a copy of what we hold about you, or request deletion of data we are not legally required to retain. Requests are processed within 30 days.

Third-Party Data Sharing

We share data only with payment processors such as UPI networks, Paytm and PhonePe rails, and with identity-verification providers where required. We do not sell your data to advertisers or data brokers.

Common Questions About Your Privacy at 6c3

The questions below cover the most common things people want to know about how their personal data is handled on the 6c3 platform — from what we collect to how you can request its removal.

We collect your name, email address, phone number, date of birth and the payment identifiers linked to UPI, Paytm or PhonePe. We also log device type, IP address and session activity as part of standard account security.

Email our privacy team from your registered address and ask for a data access request. We will compile and send you a full record of the personal data attached to your account within 30 days of receiving your request.

Yes. Submit a deletion request through email or live chat. We will remove data we are not legally required to retain. Some records — such as transaction history required by financial regulations — must be kept for the period prescribed by applicable law.

Only where necessary to operate your account — for example, passing payment identifiers to UPI, Paytm or PhonePe to process a transaction, or sharing identity data with a verification provider. We do not sell your data to any outside party.

Functional cookies are essential for keeping your session active; you cannot turn these off while logged in. Analytical and marketing cookies are optional and can be managed from the cookie preferences panel in your account at any time.

Following account closure we retain records for the minimum period required under applicable financial and identity-verification law in your jurisdiction. Once that retention period ends, records are securely and permanently deleted from our systems.

Contact our live chat support immediately. We will lock your account, investigate the session logs, and notify you of our findings. You can also change your password and enable two-factor authentication directly from the account settings panel.

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